• What is included in the free trial?
    • The 14 day free trial provides you with full access to the VidSnippets Web platform.

      This trial is for evaluation only and cannot be used for commercial purposes.

      If you wish to sign up for a paid account during the trial, contact us at sales@vidsnippets.com and we will be glad to help.

  • Do I need to provide my credit card information on signup?
    • We do not require credit card information when you signup for the free trial.

      After the free 14 day trial period you will be required to choose a plan and pay using your credit card.

  • Can I upgrade/downgrade my plan at any time?
    • Yes, you can upgrade/downgrade your plan at any time.

      Depending on your billing cycle and nature of the switch, we will prorate the fees (up or down) for the remainder of the current billing cycle and charge/credit your account accordingly.

  • What happens if I exceed my monthly plan’s limit?
    • In this scenario we will move you up to the next level. You will continue to remain in the higher level plan unless we receive a request from you to move to the original plan (assuming you meet all the original plan limits).

      We will do our best to notify you in the event your account gets moved to a higher level within a reasonable time period.

  • Can I cancel my account at any time?
    • You can cancel your account at any time.

      For information on whether you will receive a refund, please refer to our MASTER TERMS AND CONDITIONS document.

  • Our organization is mandated to self-host our content, do you offer any black-box/ self-hosted solutions for enterprise customers?
    • Yes, we can provide organizations that want to host their content with a custom black-box solution.

      For more details on pricing and delivery timelines, and terms please contact our sales team at sales@vidsnippets.com.




  • Can I share my Presentation Objects privately?
    • In order to privately share a Presentation Object (one that is not embedded on any webpage), you can copy the URL from the Presentation Object view page and share it.

      Remember, your recipient can share the link with others, who will then be able to watch your Presentation Object.

  • Can I set my Presentation Objects to be private?
    • No, VidSnippets Presentation Objects by themselves do not inherently offer security settings.

      Users can set and manage the permissions & privacy settings the webpage that has the Presentation Objects embedded on them through their website’s administrative settings.

  • How can I publish a Presentation Object on a webpage.
    • There are two ways to publish a VidSnippets Presentation Object on a Webpage:

      Method 1: (For WordPress)

      If you have already installed VidSnippets’ WordPress Plugin, to publish a Presentation Object, copy the Presentation Object’s URL from the ‘Present’ page on the administration platform and paste it in the WYSIWIG editor.
      If you have not installed the VidSnippets WordPress Plugin, you can download it from here.

      Method 2: (For Non WordPress)

      If you are using a CMS other than WordPress for your website/blog, copy the iFrame code from the ‘Present’ page and paste it in the destination webpage’s code.

      To learn more, you can watch our support videos here.